How card payment works
- Almahra creates the order and locks the AED amount on its server.
- You are redirected only to Network International's approved hosted payment domain.
- Network International and your card issuer handle card entry and any 3-D Secure authentication.
- Almahra verifies the payment server-to-server before beginning fulfilment. A browser success screen alone never marks an order paid.
Information we keep
We keep the order number, amount, currency, payment provider reference, status and timestamps needed for reconciliation, refunds and dispute handling. We do not store your full primary account number, security code or PIN.
Customer safety
- Check that you are on almahratravels.com before starting payment and on an ngenius-payments.com hosted domain before entering card details.
- Never share a one-time password, card PIN or security code with Almahra staff.
- Keep the order confirmation and transaction reference.
- Contact us immediately about an unfamiliar charge or a payment that appears duplicated.
Pending, failed and reversed payments
Do not repeat a pending payment until we or your issuer confirm its status. An issuer hold may disappear without becoming a completed charge. We verify final status through Network International and follow the Refund & Cancellation Policy for any confirmed duplicate or overpayment.
Fraud and verification
We may pause fulfilment, request identity or payment verification, reject a transaction or refund to the original method where reasonably required to prevent fraud, comply with sanctions or protect the cardholder.
Support
For payment help, email hello@almahratravels.com or WhatsApp +971 56 592 8229 and quote the Almahra order number. Do not include full card details in your message.
This customer-facing document is designed to explain Almahra's operating rules clearly. It does not remove rights that cannot lawfully be excluded.