Company details
- Legal name: Almahra International Travel L.L.C – S.P.C
- Tourism licence: CN-5126964
- Place of establishment: Abu Dhabi, United Arab Emirates
- Website: almahratravels.com
Customer support
- Email: hello@almahratravels.com
- WhatsApp / phone: +971 56 592 8229
- Online account: My Almahra booking timeline
What to include
Send your order number, traveller name, the service concerned, a clear description of the issue and the outcome you want. For security, do not send a full card number, security code, PIN or one-time password.
Formal complaints
Use the subject line Formal Complaint. We aim to acknowledge the complaint within 2 business days and provide a substantive response within 10 business days. Complex cases involving an authority, bank or travel supplier may take longer; we will update you.
If you remain dissatisfied, reply and ask for management review. This process does not limit any mandatory right to approach a competent UAE consumer, data-protection, tourism, payment or judicial authority.
Urgent travel disruption
For travel within 48 hours, use WhatsApp and include the order number and departure time. Supplier response times and operating hours may affect resolution, but our team will prioritise imminent travel.
This customer-facing document is designed to explain Almahra's operating rules clearly. It does not remove rights that cannot lawfully be excluded.