Order acknowledgement
After a successful order, we provide an order number and access to the booking timeline in My Almahra. A payment receipt or card authorisation is not, by itself, a visa, ticket or supplier confirmation.
Visa applications
We begin file review after the required payment and core documents are received. The product page shows the estimated processing range in working days. The estimate starts only when the application is complete and ready for submission.
We deliver the issued visa or status outcome through the secure order timeline and may also notify you by email or WhatsApp. Authority requests, public holidays, security review and incorrect or missing documents can extend processing.
Flights and transport
An e-ticket or confirmed itinerary is delivered to the order timeline and nominated email after the airline or transport supplier confirms ticketing. Until the ticket number or supplier confirmation is issued, the itinerary is not final.
Hotels, tours, attractions and events
A booking voucher, confirmation number or mobile ticket is delivered after supplier confirmation. Instant products are normally delivered shortly after successful payment; on-request products are delivered within the timeframe shown before purchase or we contact you with an alternative.
Tailored trips and manual requests
For a tailored itinerary, the first delivery may be a proposal rather than a confirmed booking. The proposal states what is held, what remains subject to availability, payment milestones and the expiry time of the quoted price.
Customer responsibilities
- Use an accurate email address and reachable mobile number.
- Check names, dates, passport numbers and inclusions immediately.
- Provide requested documents by the stated deadline.
- Download or print documents where the supplier requires it.
- Contact us promptly if a confirmation has not arrived within the stated timeframe.
Service not received
Check My Almahra and your email spam folder, then contact hello@almahratravels.com or +971 56 592 8229 with the order number. We will verify payment and supplier status. If the paid service cannot be provided, the Refund & Cancellation Policy applies.
This customer-facing document is designed to explain Almahra's operating rules clearly. It does not remove rights that cannot lawfully be excluded.